POOR CUSTOMER SERVICE FROM VODACOM

I am happy with service I am getting from Vodacom. I have did an upgrade and i have waited for more than 2 weeks and I never received the phone. i have tried to cancel my contract but no one is cancelling my contact . I have called more than 5 times and I have received calls for more than 5 times but still i am not getting any service. I am really disappointed with the service I have been receiving from you'll . i have been a customer years and funny enough i did 3 upgrade and they delivery was the same address but not it is a problem to get to me. I have downgraded but that was never done. someone decided to put 2 GIG UPGRADE WITHOUT MY KNOWLEDGED . I AM REALLY DISAPPOINTED. I DONT KNOW HOW MANY PEOPLE DO I NEED TO SPEAK TO CANCEL MY CONTRACT. I HAVE CALLED AND I HAVE RECEIVED CALLS BUT NO ONE IS DOING THEIR JOB .

MY CELL PHONE NUMBER IS *** THAT WAS DUE FOR AN UPGRADE FROM NOVEMBER 2021 .