Poor Customer Service from Vodacom call centre

Vodacom - I hate it when your customer service department comes across as inefficient and I have to resolve to Hello Peter for a definite response. its the second time in a month. At 9.20am ( 04/11) I spoke to Fatima on your online platform , she then called me after the chat was lost , she advised me that my request is a NO - I request then for an escalation only to be told I cant be assisted and I must call another department . I find this unacceptable , prior to this I called the call center several times until now no one can give me a response and only dead ends. So I recently purchased a Huawei GT3 pro watch with e-sim functionality . I called Vodacom and activated this - I received a barcode - I scanned it . It doesn't work . I have been advised that Vodacom does not support the Huawei watches as yet furthermore on your website Vodacom shows the functionality limited to Apple and Samsung devices. A few simple questions 1. Is development being done for the Huawei GT3 to work the e-sim with Vodacom? 2. Can we have an ETA when this would be ready. 3. Should I cancel the 3 months free e-sim , and wait until Vodacom gets this ready or will this be soon . 4.Is Vodacom aware that there is a need for this development ?