Poor customer service from Vodacom

I have been a loyal customer of Vodacom and have had fibre to the home since 2018 on a month to month contract.

On 15 February 2022 something happened to my connection and the connection was disrupted. I was unable to connect. I immediately called Vodacom and was told that technical support would get back to me. This they did not do. I called again several times between 16 and 21 February - almost daily - and was promised assistance. Nobody ever phoned me back.

On 21 February I had had enough of this and cancelled my line with Vodacom. I tried to sign up with Vox Telecom but was told I cannot place an order until Vodacom surrenders my line and gives me an object number.

I requested this MULTIPLE times from Vodacom and everyone just ignores me. Seven days now.

All I want is to get reconnected as I give online lessons from my home and every day I don't have Internet costs me a large amount of money. I respectfully request that you intervene as this is really poor customer service.