Poor customer service from Vodacom and Apple iPhone

On 30 August 2021 I did a upgrade at Vodacom and ordered a Apple iPhone 12 mini 64gig Green. I was informed that there's Green in stock and that my upgrade was successful. On 01 September 2021 the vodacom confirmation team phoned me to confirm that I did do a upgrade, that my delivery address was correct and that the handset was correct. The lady confirmed with me that all information was correct and the she would be shipping my Apple iPhone 12 mini Green of color out now from Randburg. And the the courier would be Ram, and that I will receive my device on Friday 03 September 2021or at the latest on Monday 06 September 2021.

After not receiving the device on Monday 06 September 2021, my wife phoned Ram, and they said that they did not receive a package from vodacom directed to me.

I then phoned vodacom after service to inquire on the whereabouts of my device. The operator I spoke to inform me that the device was never sent because the Green color I wanted was disconnected. This all happened after I was told by vodacom confirmations THAT THEY ARE SHIPPING MY APPLE IPHONE 12 MINI GREEN IN COLOR OUT RIGHT NOW. So if it's being shipped out, how is it that it's discounted (being a new phone on the market). So who is to blame here, @vodacom or @apple iPhone? My first @apple experience is definitely not a good one as I didn't expect it from a company of their size. And not even to speak about vodacom whom I ask to speak to one of their managers, but never got the chance to because I was never phoned back.

This I feel is very poor customer service, and I would not recommend using them.