Poor customer service from Vodacom

You are a leader on pathetic customer service. After my contract was approved, Vodacom then failed to deliver my package for reasons only known to your Online section. I made a countless number of calls to both your online section and customer care. Everyone I have spoken to doesn't seem to have the necessary skills to resolve my query.

To my greatest shock 😲 today I received an invoice from Vodacom, this is despite your failure to deliver my package or maybe follow up and resolve my complaint.