CS
Cobus S
1 reviews | Active since Oct 2014
03 Feb 2020, 11:38
Poor customer service from Vodacom
I did an online upgrade on 11/01/2020 and it was approved. The phone was never delivered. I did a new upgrade and still nothing hapened. Today, almost a month later and I am still waiting for the phone. I phoned numerous times and I have confirmed that my delivery address is correct.
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Vodacom's replyOfficial
03 Feb 2020, 12:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Feb 2020, 12:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team