poor customer service from VODACOM

i recently saw a phone online that i wanted to take on contract with vodacom, i requested for a sales consultant to contact me which he did , however the gentleman ( his name was Elton) took down all my personal details and he told me he would call me back in 5 minutes time. he never returned the call. a week later i called them again , only to be told that my details are already on the system and that the person will call me regarding the contract i wanted, yet again, nobody called. i again called vodacom, and the sales consultant told me that the person who handled my initial call i.e Elton was not available to speak with me . she told me that all my details are on the system and she dont know why elton had not contacted me as yet ( her name was riona). she then told me that the contract that i had wanted had gone up , i told her that i am very dissapointed with the service provider because its been two weeks since my initial call to vodacom ,she assured me that she will give the message to elton to call me however its been another 4 days and still no response from vodacom. is this how potential customers are treated vodacom???? are your customers not important???? shame on you .very dissapointed potential customer