Poor Customer Service from Vodacom

Actually Vodacom does not even deserve the one star rating. If you think that our Public Services customer care is bad, try getting Vodacom to restore a fibre service that is down. I have been trying for 9 days now and whilst I have a Reference Number, I have yet to even get an update on the status of the restoration, let alone have it fully restored. This service or lack thereof is absolutely shocking from even a private sector company. They hope to repair the damage by offering you a rebate for the days you are unable to connect. This is nowhere near the cost of the loss of connectivity to being able to do business and work activities from home let alone the loss of the ability to access entertainment subscriptions.Maybe our new reality is just that nobody cares about their customers anymore. Once you are captured, nobody cares anymore. Maybe Vodacom is just not up to the new world of tech and should stick to mobile phone services only and leave fibre to those who are better able to manage these services.