Poor Customer Service from Vodacom

I had a ********** account opened with Vodacom, which I was not aware of. When I found out, the account had already been handed over to attorneys. I contacted Vodacom, and gave them all the required documentation to prove that the account was not mine, and it was **********ly opened under my name. Eventually, they came back to me; and sent me an e-mail saying: "***** confirmed. Account to be finalised in 14 working days. for further enquiries, email *** REF: EC-1Z73-3J2L3W" This was on the 13th October 2020. In November 2020, I contacted Vodacom again to check if the account had been closed and my name cleared; but was sent from pillar to post. I was told to send an email to their legal collections department, which I did with no success. There was no response at all. Last week I was called by another firm of Attorneys saying Vodacom had handed the account to them for collection. I again conatacted Vodacom, they told me I must talk to the attorneys as the account is no longer with them (Vodacom). I sent the attorneys the same e-mail that was sent to me by Vodacom confirming that the account was **********; and they told me that they will confirm with Vodacom first.

All in all I am really angry and disappointed with Vodacom's customer service; as up to this day this account is till reflecting negatively on my Credit Profile; yet Vodacom acknowledged that it was **********; but they cannot assist me to get it cleared from my Profile, and get the account closed. I would like to get a response from Vodacom's Legal department, and I need to know what is the way forward, otherwise I will take this further with the Consumer Council.