1 reviews | Active since Mar 2017

06 Mar 2017, 20:12

Poor customer service from Vodacom

<p>I wrote a review last week stating how Vodacom never made good on allocating the agreed upon data bundles on my contract. I got a reply stating that a consultant will contact me soon to reaolve the matter. Still waiting....</p> <p>Today I received an sms stating that the matter has been resolved and all is well, except that I was never contacted and the matter is not resolved as they claim. Real classy. Truly the worst service ever. </p>

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Replies (1)
Vodacom
Vodacom's reply07 Mar 2017, 07:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team