SR
Sham R

1 reviews | Active since Apr 2018

11 Apr 2018, 19:05

Poor customer service from Vodacom

Poor customer service from Vodacom

I recently renewed by contract for I-Phone 8. The salesman committed I would have device and package within a week. Took a month to be delivered after numerous follow up I was committed on 5Gb data monthly with the package has was an incentive to renew. I still waiting 3 month later for issue to be resolved

I logged numerous calls but there no resolution I being sent from one department to the next. If I has seen this the service from Vodacom i would not have renewed. Poor customer service

Unhappy customer still waiting ...,,,

0
Replies (2)
Vodacom
Vodacom's reply11 Apr 2018, 20:31
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply16 Apr 2018, 07:59
Official

Dear Sham

As discussed, this matter has been resolved.

Have a pleasant day further!

Regards,

RJ