Poor customer service from Vodacom

As a long time customer of Vodacom, I am absolutely appaled by the poor customer service I have received from Vodacom call centre agents.

My plight started a few months ago when I was contacted by RewardsCo (Agents of Vodacom) promising me all sorts of discounts should I agree to contract renewals. I agreed to the renewals only to learn that the promises were empty ones - I was promised a 25% discount on my main number for the remainder of the contract duration for a mere three month extension on my contract. Disappointingly, after not hearing back from Vodacom after about a month, I learned that the Covid Relief (the discount i was promised) was only a three month discount. I lodged complaints with the Cancelations desk and did not receive feedback after a week or two.

Fed up with the false promises, I contacted Vodacom to have the contract renewals reversed. Amongst my complaints was the poor signal around the area where I work. I can't remember the After Sales Manager's name, but I was promised feedback and it has been months.... and not a word back from that lady.

Then alas, I ordered a Black Friday deal through the Vodacom Online portal on Friday 24 November 2023. I received the confirmation of application almost immediately via email, and this is again, where Vodacom is again let down by poor customer service. I contacted the call centre regarding my application only to be informed that the application was declined. When I enquired about the reason for decline, I was rudely told to check with the credit bureau....

Fed up and frustrated with the poor service, on 28 November, I contacted Cancelations desk to start canceling my lines with Vodacom. The call was received by a very friendly gentleman (whose name I have written down this time) and that's where the pleasure ended. The gentleman listen to my complaints and commited to phoning me back with a response the following morning. Sad to say, a week had passed since that commitment, and I have even called the Cancelations desk to get an update on my complaint. I have even left messages to be called back and to date no phone call.

What saddens me even further is that I informed each person I dealt woth at Vodacom that I will not hesitate to approach paltforms such as Hellopeter and still.