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Siphiwe H

1 reviews | Active since Jun 2021

07 Apr 2026, 07:55

Poor customer service from Vodacom.

RE: EC-28YV-2ICBRY. Vodacom never responded to my complaint despite many promises that someone will call me with a solution to my complaint. Three weeks later nothing has happened. Can Vodacom take me serious please.

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Replies (3)
Vodacom
Vodacom's reply07 Apr 2026, 08:28
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
Vodacom Consumer Website Team
SH
Siphiwe H's update07 Apr 2026, 08:37
Reviewer Update
"Kindly be advised that a consultant will make contact with you in due course to assist with your query. "
This has been an old promise for the past two weeks with no results.
Vodacom
Vodacom's reply07 Apr 2026, 11:18
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
Vodacom Consumer Website Team