POOR CUSTOMER service from FINRITE ADMINISTRATORS and VODACOM

In August 2020 I contacted Nazli Williams on *** at Finrite Administrators (contracted to VODACOM) and requested for cancellation of insurance on my cellphone account. She confirmed cancellation and again in November 2020 I had to contact Pricsilla Mo***eng at Finrite to cancel the insurance that had been activated on my account. Insurance was reactivated again on my VODACOM account without my authorization and I contacted Pricsilla on 02 January 2021 to request cancellation. To date no confirmation of insurance cancellation has been sent to me by FINRITE nor VODACOM. This level of customer service is both disappointing and very unprofessional!!!