Poor customer service from call centre people

I went to Vodacom Keywest, i was welcomed and assisted by the assistant sales manager, Andrea. We then checked if ever i'd qualify for a cellphone contract. I was then told that i only qualified for a P0420 and could not qualify for a P0500 because i did not have a 3 months bank statement. However, later that proved that it was not the case, just a lack of competency from the whoever was processing my application. So i was then told to come back and try again december, so i did go back. This time around i went there and was told to wait an hour, i did. after Andrea called the call centre again and i was told that there was a system issue, and that i should come back after an hour they will have processed it by then. So i came back again only for Andrea to be told by the same people that we will begin to process it and get back to you after an 1 or 2 hours. This made Andrea look like a fool and an *********** person, when in fact he was being frustrated by the people on the otherside of the telephone call. I am a loyal vodacom subscriber and have been for a while, but i was really disappointed in the manner the people who had authority to aprove or decline handled themselves