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Bongisani M
1 reviews | Active since Nov 2015
10 Apr 2021, 09:37
Poor Customer Service for Fibre
@Vodacom @Vodacom111 You are dropping the ball guys. Why do I always have to fight with you. My request to relocate my fibre connection was logged on tuesday; Saturday now and still no connection. I called this morning only to find out no-one has attended to it; mind you I work from home. Now I must make stupid excuses to my clients and employer.
Your service has been exceptional so far, but this time it's definitely below your standard.
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Vodacom's replyOfficial
11 Apr 2021, 10:32 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Apr 2021, 10:32
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team