LS
L S
1 reviews | Active since Oct 2013
15 Jun 2020, 14:13
Poor customer service for an arbitrary sms received
Sms received stating "device has now been configured for data settings. Please restart your device " , when I called Customer care they knew nothing of this sms and said it was not sent by Vodacom. With all the ***** and hacking we are experiencing - if this is a valid sms from Vodacom or their IT department - can the messages be a little cleared , so as a customer we are not afraid that a restart will negatively affect the phone , and that Customer care can at least assist when we call - thank you
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Replies (1)Vodacom's replyOfficial
15 Jun 2020, 16:18 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Jun 2020, 16:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
