LS
L S

1 reviews | Active since Oct 2013

15 Jun 2020, 14:13

Poor customer service for an arbitrary sms received

Sms received stating "device has now been configured for data settings. Please restart your device " , when I called Customer care they knew nothing of this sms and said it was not sent by Vodacom. With all the ***** and hacking we are experiencing - if this is a valid sms from Vodacom or their IT department - can the messages be a little cleared , so as a customer we are not afraid that a restart will negatively affect the phone , and that Customer care can at least assist when we call - thank you

0
Replies (1)
Vodacom
Vodacom's reply15 Jun 2020, 16:18
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team