KS
Khethokuhle S
1 reviews | Active since Jul 2021
13 Jul 2021, 17:43
Poor Customer Service - Fibre Down
Poor customer service. My Wifi is down since last Wednesday (07.07.2021). I logged a call and nothing has been done yet. No call, no feedback, nothing from Vodacom!!!! I have been calling and sending emails every day, and their consultants keep saying they'll escalate the issue. However, nothing done till now. I'm looking for another service provider.
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Vodacom's replyOfficial
14 Jul 2021, 06:51 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Jul 2021, 06:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team