Poor customer service - Fibre

Ive recently requested a transfer of my fibre line to a new address and was told standard policy meant that I had 30 days before discontinuation of the line at my existing address. Not having yet moved, my service was abruptly discontinued a few days later to my suprise and Ive been left without connectivity ever since. I logged a ticket with Vodacom which has been open for 5 days with no resolution, Ive called in miltiple times for feedback and the status is the same, asked to speak a manager and no one calls back. I"ve even written to their complaints department without even so much as an acknowledgement. As we're all working from home now due to COVID, not having a stable connection is extremely frustrating as well as expensive (having to buy additional monile data bundles to continue online meetings and work). Additonally I was told that even though they deleted my configuration erroneously, I was still subject to an SLA of 72 WORKING HOURS and they were still within SLA!! This is 9 full working days, I find this unbelievable.

Whilst their fibre uptime was generally good, Im left completely disillusioned by their customer service which is a big part of the overall package. So proceed with caution when signing up, they've made it extremely clear that you're a small fish in a big pond when it comes to support issues and will be subjected to resolution of issues on their terms, the customer isnt heard, taken seriously or have any real points of escalation from what I've experienced.