Poor customer service fiber

On the 12th of March a sales order was geberated for me to have fiber installed etc with vodacom.

It has been more than 5 weeks and have heard nothing back from vodacom or vumatell. I have phoned the call centre repeatedly to get it escalated. I even got the project managers cell nber to speak with her directly. She informed she has escalated it to the relevant departments but STILL i get no response.

If this is not sorted out by this Friday i will be making plans with another service provider.

Please resolve this matter URGENTLY