JT
JOHN T
1 reviews | Active since Jun 2009
26 May 2021, 09:29
Poor customer service
Was contacted by Vodacom rep from Vodacom Financial services to insure my phone on 22 May 2021 and signed up for insurance on my phone. Was told my policy was active and my phone was covered As of today 26th STILL NO ACTIVE POLICY and trying to get help is pointless as I am told to sign up for policy again. They cannot explain who contacted me
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Vodacom's replyOfficial
26 May 2021, 11:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 May 2021, 11:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team