Poor customer service

Item: Vodacom
Rating: 1
Author: DAVID M

Had to Phoned Vodacom twice to discuss changing my contract. Were promised in both cases that I will be phoned back by their cancelations department. Still waiting. This is not the first time I am experiencing lack of service. Poor service

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Replies (1)

Vodacom's replyOfficial

14 Feb 2024, 09:58

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply14 Feb 2024, 09:58

Official