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Bresler B
1 reviews | Active since Aug 2013
03 Oct 2023, 09:38
Poor Customer Service.
Entered into data contract with Vodacom in May 2023. Cannot get them to deduct the correct amount by debit order each month despite numerous calls. Also cannot access customer services by e-mail.
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Replies (2)
Vodacom's replyOfficial
03 Oct 2023, 10:20Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Oct 2023, 10:20
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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Bresler B's updateReviewer Update
04 Oct 2023, 12:18Vodacom responded fast and rep**** to my complaint. I appreciate this. However it appears as if there is still confusion as to what option re data I agreed to telephonically. In May 2023 there was a special promotion for 80 GB data at R299.00 p.m. VAT included, but insurance excluded. That is the option I agreed to. Vodacom insists that I went for an option for 50 GB data at R299.99 plus VAT = R320, [but two different agents "promised" me a refund for the excess deduction.] So, at one stage Vodacom accepted the billing as erroneous. This issue will only be resolved if Vodacom listens to my conversation with their agent. I also find it very difficult to get in touch with Vodacom's Customer Service. I prefer using e-mail. Furthermore, Vodacom's system doesn't allow them to keep my cell phone number on their records, because it is a prepaid number. Thus, they cannot communicate with me by phone.
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Bresler B's update04 Oct 2023, 12:18
Reviewer Update
Vodacom responded fast and rep**** to my complaint. I appreciate this. However it appears as if there is still confusion as to what option re data I agreed to telephonically. In May 2023 there was a special promotion for 80 GB data at R299.00 p.m. VAT included, but insurance excluded. That is the option I agreed to. Vodacom insists that I went for an option for 50 GB data at R299.99 plus VAT = R320, [but two different agents "promised" me a refund for the excess deduction.] So, at one stage Vodacom accepted the billing as erroneous. This issue will only be resolved if Vodacom listens to my conversation with their agent. I also find it very difficult to get in touch with Vodacom's Customer Service. I prefer using e-mail. Furthermore, Vodacom's system doesn't allow them to keep my cell phone number on their records, because it is a prepaid number. Thus, they cannot communicate with me by phone.