TR
Tristan R
1 reviews | Active since Apr 2019
27 Jan 2023, 16:37
Poor customer service
Phoned the fibre support centre to log a fault on Tuesday, was told that they cannot fix it and they will contact me in the 24-72 hours with feedback. However, I have received nothing yet and it's now the end of the day.
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Replies (1)
Vodacom's replyOfficial
29 Jan 2023, 10:09Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply29 Jan 2023, 10:09
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team