POOR CUSTOMER SERVICE!!

It very sad that we had to come to hello Peter just to get help. on the 20th Oct I spoke to Masego regarding my account who advised me my account is paid up and vodacom owes me refund. she said i must email my proof of banking details so they can process it. i sent the email. someone by then name of Lwazi responded asking me to send a proof of payment of the money Vodacom owes me. I ddidnt know what to send since i wasnt even aware Voda owes me , so i sent him/her all proof of payment since my account was handed over.

24th Oct I received email from Lwazi saying refund has been process it might take 7-14 days subject to approval. fine i get that.

Then i asked for paid up letter which it was sent on the 25th October . 27th I noticed the Letter was dated 2022/10/25 which doesn't make sense to me since i was told my account was paid up 2023. i sent email to Lwazi on 27th.

30th Oct sent a reminder still no response. 31st another email , still no response. am very frustrated of the treatment am getting from Vodacom.