Poor customer service

We installed fibre about 2 months ago and everything was running smoothly until Sunday 07/11/21. Sunday morning we had no issues, by 2pm we suddenly had no internet connection. Phoned Vodacom customer care and was told that Vumatel was the issue. By Sunday evening we still had no connection so called them again and this time logged a service request. Monday morning I called them to check if someone was atleast looking into the issue and asked them to escalate so that it can be seen to asap. It is now Thursday and we are still without internet. We called Vodacom countless times and even had to open a new Service request as they closed the first one due to insufficient information. Insufficient information because they sent an email which we did not receive, got no reply from the email and just closed the ticket. This service is beyond ridiculous and as soon as this issue is fixed we are changing our service provider. We still dont know when this is going to be fixed. Poor poor service Vodacom