EP
Elizabeth P
1 reviews | Active since Feb 2023
02 May 2023, 09:32
Poor customer service
Last week I phone vodacom online to take out a new internet contract as I have sent all my documents as requested I was informed that the courier would contact me. On Monday 2 May I again phone Vodacom to follow up on my order to my surprise the Vodacom agent inform me that they do not have my adres and some matters is outstanding. I informed the agent I gave them my delivery address AND that I was informed all is in order. I cancel my previous internet contract from a other supplier as I thought Vodacom would give me better service. Ad I am speechless noe
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Replies (3)
Vodacom's replyOfficial
02 May 2023, 09:42 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 May 2023, 09:42
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
EP
Elizabeth P's updateReviewer Update
02 May 2023, 11:38I phone Vodacom again on 2 May. This time a vodacom consultant inform me that the documents is not yet be submitted. Everytime they make other excuses. This is really poor services
EP
Elizabeth P's update02 May 2023, 11:38
Reviewer Update
I phone Vodacom again on 2 May. This time a vodacom consultant inform me that the documents is not yet be submitted. Everytime they make other excuses. This is really poor services
EP
Elizabeth P's updateReviewer Update
02 May 2023, 17:47I was waiting the whole afternoon on the 2 May for vodacom. To phone me back. At around 15h00 I phone them again they transfer me to the consultant that was handeling my application to my surprise the consultant put down the phone in my ears. That is really poor service
EP
Elizabeth P's update02 May 2023, 17:47
Reviewer Update
I was waiting the whole afternoon on the 2 May for vodacom. To phone me back. At around 15h00 I phone them again they transfer me to the consultant that was handeling my application to my surprise the consultant put down the phone in my ears. That is really poor service