Poor customer service
Took out new contract were I am suppose to get 70GB data but only getting 50GB data I have called the call centre many times and enquire about this and to correct it but no one has contacted me I am very disappoint with this service I have received so far. It's been two months. Yet payment is debited on time.
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Replies (2)
Vodacom's replyOfficial
16 Dec 2019, 10:22Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply16 Dec 2019, 10:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's replyOfficial
01 Feb 2020, 09:00 Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our telephonic discussion, your query has been resolved.
Regards,
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our telephonic discussion, your query has been resolved.
Regards,
Consumer Website Team
Vodacom's reply01 Feb 2020, 09:00
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our telephonic discussion, your query has been resolved.
Regards,
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our telephonic discussion, your query has been resolved.
Regards,
Consumer Website Team