JF
Jody F
1 reviews | Active since Feb 2022
20 Feb 2022, 15:57
Poor customer service
Poor customer service, Vodacom incorrectly deducted more that R5000 for fibre our package that was only supposed to have cost R1500 for a fibre line that was installed in December 2021 but has been deducted for from September 2021. It's been more than 2 weeks and we still haven't received a refund even though they sent the corrected account more than 10 days ago. I've lost all faith in Vodacom and will not recommend then to anyone.
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Vodacom's replyOfficial
20 Feb 2022, 17:12Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Feb 2022, 17:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team