Poor customer service

I had to go overseas on business in March. At this time I was 4 months into my contract with vodacom which is just for airtime. I found that could not transfer that airtime to my second vodacom nr which is part of my profile and is being used by a family member. Neither could I buy data for any other vodacom nr besides mine.

I then asked a quote to cancel the contract as it was of no worth to me, and was asked to pay up the remaining 20 months of the contract as the cancellation penalty. I found this to be bizarre since it was an airtime only contract and I was being asked to forward pay the remaining months but would not be given that airtime. I called for an explanation but none was given except to say "that's the way it is".

By this, vodacom's message to me was that they are NOT flexible, they are not customer centric. Further that their contracts could ONLY be cancelled on very unfair terms. They would rather have me on board paying them R70 monthly for airtime I cannot use than enabling me to get value for money than letting me go so that I can maintain the other numbers I have with them happily. What a shame... my respect for Vodacom which goes back over 22 years is now LOST.