Hellopeter
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CL
Clinton L

1 reviews | Active since Mar 2012

25 Sept 2024, 08:04

Poor Customer Service

I was recently, under duress, and during a time i was extremely busy, sold into a contract upgrade on my data bundle by a cold caller. I was not informed it was a 3 year contract upgrade, i would never knowingly enter into a 3 year contract. I then noticed that my night Owl data (600GB) is MIA from my bundle as well. I have called them more than 3 times to log a dispute and awaiting feedback which never comes, asking for the voice recoding and requesting to prefer cancellation of the data bundle/contract, and install for fiber rather. It's been back and forth with agents, and no feedback is forthcoming. I was coerced into a 3 year contract, and now paying more for less!

0
Replies (5)
Vodacom
Vodacom's reply25 Sept 2024, 12:02
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

CL
Clinton L's update26 Sept 2024, 11:45
Reviewer Update
No one has contacted me to resolve this issue...
CL
Clinton L's update27 Sept 2024, 15:14
Reviewer Update
I've received no phonecall to discuss this in all waiting to get great the voice recording, and where my night owl data is gone?
CL
Clinton L's update02 Oct 2024, 09:12
Reviewer Update
I received a call from Dean, from the Vodacom Hellopeter team on Monday, I am still waiting for a response/resolution...going on nearly a month now!
CL
Clinton L's update04 Oct 2024, 10:03
Reviewer Update
That still does not resolve, why I'm paying more, for less data...i no longer receive my night owl data, and Im feeling *****ed by vodacom, and tied to a 3 year contract, that will cost me MUCH MORE than I was paying, for less data! I'm not letting this go, my next step is The consumer protection act. Vodacom,and it's cold calling partners coerced me into something that has put me under additional Financial and emotional strain, while I was under pressure with my daily life, and I feel that I was pushed and not completely informed of these 36 month arrangements, and less data. The thing that is more frustrating, is that vodacom are so intent on locking people into contracts, with zero room for compromise in such exceptional cases. You are *****ed no matter which avenue your choose to follow! My other 2 contracts will not be renewed when the time comes, and any future contracts will not be through vodacom. Which has been my service provider since the first cellphones came to this country, which is more than 25 years. I've always praised and recommended vodacom, but I will voice my experience on all your social media platforms, and all forums that I have at my disposal, until there is a compromise made by vodacom. This itself is causing me emotional distress, having to deal with this for nearly a month already. But I will not let this go...