SK
Sesethu K
1 reviews | Active since Feb 2022
28 Feb 2022, 23:00
Poor customer service
Very bad service more especially when it comes to their insurance. They have been promising to credit the amount that was debited twice for 4 months from August-November 2021. I've been waiting since January till today haven't received it and when following up I just get transferred to the relevant person until Forever. But funny enough they did not forget to debit the premium for the insurance today😕
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Vodacom's replyOfficial
01 Mar 2022, 07:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Mar 2022, 07:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team