fP
faizel P
1 reviews | Active since Jul 2010
17 Nov 2025, 09:23
Poor customer service
Good day
Calling Vodacom customer service and being a Red VIP is by far the worst service one can get
The agent is not knowledgeable and puts me on hold an ignores me after requesting to speak to a supervisor
It was a simple query to change bank details to a virtual debit card but they can’t do simple stuff
Vodacom service is terrible
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Vodacom's replyOfficial
17 Nov 2025, 10:36Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Nov 2025, 10:36
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team