SB
Stef B
1 reviews | Active since May 2019
08 May 2024, 15:04
Poor Customer Service during contract Upgrade
The Vodacom Online Upgrade Dept called me on 12 April and upgraded my contract.
My new phone was delivered on 19 April, but I've been battling since then to get feedback from Vodacom on when my Smart Watch will be delivered.
I've called the Vodacom Online Upgrade Dept over a dozen times, spoken to numerous agents, Team Leaders and Managers, each promising to contact me with feedback on when the device will be delivered.
I'm already being charged for the device, even though it's been almost a month and I have NOT received any feedback or actual delivery of the device.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
09 May 2024, 08:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 May 2024, 08:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SB
Stef B's updateReviewer Update
10 May 2024, 11:17Good Day,
Vodacom Customer Care called me on 09 May @ 10h30 requesting additional information and was going to check and provide feedback asap.
No update/feedback has been provided yet.
Vodacom Customer Care called me on 09 May @ 10h30 requesting additional information and was going to check and provide feedback asap.
No update/feedback has been provided yet.
SB
Stef B's update10 May 2024, 11:17
Reviewer Update
Good Day,
Vodacom Customer Care called me on 09 May @ 10h30 requesting additional information and was going to check and provide feedback asap.
No update/feedback has been provided yet.
Vodacom Customer Care called me on 09 May @ 10h30 requesting additional information and was going to check and provide feedback asap.
No update/feedback has been provided yet.
SB
Stef B's updateReviewer Update
21 May 2024, 09:45Marlon from Vodacom's Hello Peter Dept called me on 10 May and provided regular updates since then on the status of my order and the delivery.
I am happy to say that he managed the process and the device was finally delivered on 20 May.
Marlon, thank you very much for all your assistance and getting the issue resolved - I was at my wits end with Vodacom Customer Care, but you managed to pull a rabbit out of a hat!
I am happy to say that he managed the process and the device was finally delivered on 20 May.
Marlon, thank you very much for all your assistance and getting the issue resolved - I was at my wits end with Vodacom Customer Care, but you managed to pull a rabbit out of a hat!
SB
Stef B's update21 May 2024, 09:45
Reviewer Update
Marlon from Vodacom's Hello Peter Dept called me on 10 May and provided regular updates since then on the status of my order and the delivery.
I am happy to say that he managed the process and the device was finally delivered on 20 May.
Marlon, thank you very much for all your assistance and getting the issue resolved - I was at my wits end with Vodacom Customer Care, but you managed to pull a rabbit out of a hat!
I am happy to say that he managed the process and the device was finally delivered on 20 May.
Marlon, thank you very much for all your assistance and getting the issue resolved - I was at my wits end with Vodacom Customer Care, but you managed to pull a rabbit out of a hat!