POOR CUSTOMER SERVICE DONT LISTEN TO CUSTOMERS REQ

A few months ago I went into the Gateway Vodacom Customer Care, spoke to a lady requesting billing on my daughters cellphone bill, and at the same time, requested that the other number gets cancelled alternatively downgraded to a prepaid, this to my dismay still to date hasn't been done, went in again to request this to be done, and cancelled REF 533-9LF84-4QHE to have been done ? 3 weeks ago still hasn't been done and billed once again for this. Total disrespect to the customers request, no call nor confirmation of customer satisfaction. I am being billed for a service I no longer require. This is **************** and if not paid we as customers get blacklisted, yet the service provider is at fault. When you go in you get a number wait in long queues, explain your problem to all agents and still nothing gets done. STOP making empty promises and get YOUR ACT TOGETHER and listen to what the customer requires. I have been a loyal Vodacom customer. SERVICE is getting PATHETIC and my patience is running out- DISGRUNTLED FRUSTRATED CUSTOMER