Poor Customer Service

Hi There,

I made means to fly my brand new S21 plus to Cape Town water from Voda com store after purchasing a phone on the 30th of August only to discover that the speaker is faulty after few days. Called the store and we agreed on taking back the phone to the store for their own investigations, asked my parents to deliver the phone last week Monday the 13th and till today there no feed back and nothing much was said to my parents as well. What level of inconvenience is this? Am I being inconvenienced because I bought a Samsung product at Vodacom? I will also be in touch with Samsung. I tried contact (Olinka) on WhatsApp from vodacom store water front on Wednesday and Friday to get feed and she hasn’t responded to me till today. No reference number was even given to me