Poor customer service

I recently had an unplanned emergency relocation from the premises is rented for the last 5 years, due to a forced removal( ********l eviction). I contacted Vodacom, explained my situation, was told that the area I moved to, was not serviced by them. I was told since I " broke" the T's and C's as I did not gave them 30 days written notice, I am liable for service fees for the months of October as well as December plus a cancellation fee. This despite being on a month to month contract, not receiving a service since 27 September. Proof of the eviction was requested and supp**** by me, by means court papers( summons) which has not been finalized yet. Despite Vodacom having alternative service like home internet and LTE, it was never offered to me, since they does not have a Fibre service in the area I moved to.

Despite my communication with them, telephonically as well as per electronic mail, I only received an sms stating the My SERVICE REQUEST HAS BEEN CLOSED.