BS
Bafana S
1 reviews | Active since Oct 2009
01 Jul 2022, 15:18
Poor customer service
Since 24 May 2022, I am not getting any help from vodacom customer services I have been sent from this dep. to this dep. I really need help. This is very poor customer service
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
02 Jul 2022, 10:53Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Jul 2022, 10:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
BS
Bafana S's updateReviewer Update
06 Jul 2022, 22:07Good day, thanks for your reply but I have not yet received a call, this service request ticket was logged *** was logged on 01/07/2022 and got the SMS on 04/07/2022 that the ticket has been closed, but no one called me and no update with regards to my contracts issues, how can then someone close the ticket without even bothering to contact the customer to confirm if all is good ?
I am really worried about the service I am getting from Vodacom after been on contract with Vodacom for years,
Please help.
I am really worried about the service I am getting from Vodacom after been on contract with Vodacom for years,
Please help.
BS
Bafana S's update06 Jul 2022, 22:07
Reviewer Update
Good day, thanks for your reply but I have not yet received a call, this service request ticket was logged *** was logged on 01/07/2022 and got the SMS on 04/07/2022 that the ticket has been closed, but no one called me and no update with regards to my contracts issues, how can then someone close the ticket without even bothering to contact the customer to confirm if all is good ?
I am really worried about the service I am getting from Vodacom after been on contract with Vodacom for years,
Please help.
I am really worried about the service I am getting from Vodacom after been on contract with Vodacom for years,
Please help.
BS
Bafana S's updateReviewer Update
11 Jul 2022, 09:55Thank you so much that the contract on the number *** was cancelled, much appreciated.
However the contract on *** was migrated incorrectly, it should be the same as ***, I do not know why *** was changed. If you can assist with moving it back to same contract as ***, I will be a happy Vodacom customer again.
Appreciate your speedy assistance, your call centre failed me dismally.
Kind regards
Bafana
***
***
However the contract on *** was migrated incorrectly, it should be the same as ***, I do not know why *** was changed. If you can assist with moving it back to same contract as ***, I will be a happy Vodacom customer again.
Appreciate your speedy assistance, your call centre failed me dismally.
Kind regards
Bafana
***
***
BS
Bafana S's update11 Jul 2022, 09:55
Reviewer Update
Thank you so much that the contract on the number *** was cancelled, much appreciated.
However the contract on *** was migrated incorrectly, it should be the same as ***, I do not know why *** was changed. If you can assist with moving it back to same contract as ***, I will be a happy Vodacom customer again.
Appreciate your speedy assistance, your call centre failed me dismally.
Kind regards
Bafana
***
***
However the contract on *** was migrated incorrectly, it should be the same as ***, I do not know why *** was changed. If you can assist with moving it back to same contract as ***, I will be a happy Vodacom customer again.
Appreciate your speedy assistance, your call centre failed me dismally.
Kind regards
Bafana
***
***