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Akhona N
1 reviews | Active since Feb 2017
14 Sept 2021, 15:20
Poor customer service
Vodacom has been billing me twice because they did not honour the terms of the contract i took with one of their consultants. I have been calling since June 2021 requesting them to rectify and also requested for the call recordings but nothing has been done. They have transferred me to different departments but no one assisted.
All i want is my money back.
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Replies (2)
Vodacom's replyOfficial
15 Sept 2021, 07:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Sept 2021, 07:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Akhona N's updateReviewer Update
20 Sept 2021, 16:23Good day
Kindly note that there is a lot of complaints that have been closed without resolving the issue, you can check and you will see.
The problem here is that one of your consultants offered me a contract on my 072 number and promised to cancel the contract prematurely on 066 number and waive the charges.
I still have not received a refund for all the months I've been billed twice.
Kindly note that there is a lot of complaints that have been closed without resolving the issue, you can check and you will see.
The problem here is that one of your consultants offered me a contract on my 072 number and promised to cancel the contract prematurely on 066 number and waive the charges.
I still have not received a refund for all the months I've been billed twice.
AN
Akhona N's update20 Sept 2021, 16:23
Reviewer Update
Good day
Kindly note that there is a lot of complaints that have been closed without resolving the issue, you can check and you will see.
The problem here is that one of your consultants offered me a contract on my 072 number and promised to cancel the contract prematurely on 066 number and waive the charges.
I still have not received a refund for all the months I've been billed twice.
Kindly note that there is a lot of complaints that have been closed without resolving the issue, you can check and you will see.
The problem here is that one of your consultants offered me a contract on my 072 number and promised to cancel the contract prematurely on 066 number and waive the charges.
I still have not received a refund for all the months I've been billed twice.