Poor customer service

Please please please fire your agent named Dimpho Kgatlane. She is the exact meaning of poor customer service. I won't get into details but she sounded useless, impatient, bored, unwilling and rude over our phone coversation. I was able to pick that up immediately from the minute i asked for her to say to whom am i talking to. I regret ever talking to her. On a lighter note....I spoke to Mbali after i decided to cut the call and dialed again hoping to find someone different. Mbali (forgot to take her surname but same department as Dimpho) was useful and willing to help.