Poor Customer Service

Dear Vodacom,

I have now been offline with no internet coverage for exactly 6 hours.

I understand that such issues are unplanned however, it is highly unacceptable for me as your client to only be informed of this issue (very vague sms) 4 hours prior to the initial outage.

Please note that I work from home and that my job function is extremely critical within my organization.

I was in a meeting at the time this outage took place and as a result, I was unable to confirm the issue I was experiencing, due to lack of communication.

I have never been a difficult client in the past however, this could lead to serious financial implications for my organization.

I still have not been informed as to when this issue will be resolved or what actually transpired.

I am extremely annoyed and dissatisfied.

Regards, Jeann