Poor customer Service

I upgrade one of my contract at Vodacom. On the 6 December 2023 I received the device. It was a present for my child,. On the 15 December I gave the present to him.

On the evening of 22 December the screen just disfunction. On the morining of the 23 December 2023 I book it in at Vodaworld. The repair centrum said to me max one week for repiar because it is only a screen replacement.

On 4 different dates I phone back and start to request a new deivce because it can not take so lnng, whreby they said its been refer for a new deivce.

On the 08 Jan 2024 I tried to follow up but no success.. I went so far. to call more than 10 times and everytime all that they said is "Sir we refere it to the BACKROOM."

On the 8 Jan 2024 I spoke again to Siabong and he saiys he will follow it up personally. If I dont have a answer on the 8 January 2024 at 16h00 I will cancel the contract., thats how far I are willing to go.

Jacques ***