Poor customer service canal walk

Your customer service centre in canal walk is seriously pathetic. Let me start with saying the body language of the repair centre technicians makes me not want to asl for help. They have no enthusiasm and they made me feel really uncomfortable with the way they spoke to me. The lady started counting money this evening while she was busy with my query. I mean that says enough about how you value your customers!!! I recieved a router and sim card last week tuesday on a new contract. The sim card has never worked since the day i got it. I took it to vodacom last week to check it out and the sim card guys told me the sim is fine. I was then referred to the tech support. Which tested the router only with the sim card which i provided. Now i knew the sim card was the issue as i had tested a different vodacom sim card in the router before i took it in but obviously your RUDE uninterested staff did not want to hear my case. They then booked the router in and replaced it. I came to collect the router with the sim card and it did not work, they then referred me back to the sim card department where i asked them why are they sending me in circles? The sim card department sent me to them and now you sending me back to your sim card department. By the way your sim card department wanted to charge me 63 rand for a sim swop for a sim card which has never worked since the day i received the sim card. I would like a new sim card ASAP! And i would also like you to take action against your entire tech support team in canal walk. As somebody that works in the IT industry i am seriously disgusted at the level of customer suppiet i received from these people. I will be calling the store tommorow and speaking to the store manager aswell because I just cannot belive this is the way vodacom " the best sp in south africa" treats there customers