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ndzivalelo P
1 reviews | Active since Aug 2017
07 May 2025, 10:23
Poor customer service
I was with Vodacom since 2018 and never missed a payment. In 2022 August up took my 3rd contract which is due to end in August 2025 (36 months contract). Today I called to find out if the contact with end automatically or I need to call to cancel, to my surprise, I was told the contact is due to end in January 2026. I took 36 not 41months contract. Do not debit my account as I was not told of the 41 months. Please cancel my contract end of August. I am disappointed with service Vodacom gave me, I never expected this from Vodacom. Poor customer service
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Vodacom's replyOfficial
07 May 2025, 14:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 May 2025, 14:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team