Poor Customer Service

My WiFi 🛜 went down on Friday 6/09/24 night. I called vodacom fibre team on Saturday and a very efficient young man called Kgomotso Phatla assisted me and did all sorts of tests for over and over and established that the internet was working as we also tested it through the laptop however it was not working on the router.

He then logged a call and escalated the matter and followed up with message on Sunday to assure me that the matter has been assigned to the technical team. That gave me hope.

On Monday 9th September I was called by 3 different people asking me same questions which I rep**** to and the last caller was at 21:50 telling me to restart the router as he had done something on the side of vodacom and it will work after 15 minutes which I told him we did that over 10 times already on Saturday with Kgomotso but it still did not work.

Nonetheless I switched it of and on after 15 minutes the WiFi was still not working as i already knew the problem is the router as it was established on Saturday 7th September that it’s not charging.

Please get me a new router as I’m really stranded I work from home and need the WiFi I pay for diligently without fail so I can be able to to my work.