Poor customer service

I app**** for a phone online via website and it's been a month since I have been waiting for this phone, I've been calling and no one is willing to assist, when I went to the vodacom stores they still didn't assist me in cancelling my order. I'm so angry and disappointed, When I ask them to cancel they dont want to, the company that was supposed to deliver (Skynet) **** and said they came whereby I work from home and no one came, yesterday I called and they said it would be cancelled within 4 hours but when I went to the store they still didn't cancel it. I talked to Clive, Eddie, and Dimakatso at the vodacom online department but they were not able to assist me, now I'm waiting for their call but they are not calling me, I'm so fed up with their customer service now I'm being inconvenience by vodacom. The online team leader was on lunch at 4pm and at 5pm they knocked off without assisting me, the vodacom online staff customer service is very bad and I'm so fed up with their service. Today I called and I talked to Sinenhlanhla and said she will escalate the matter to her manager, and she came back to me and said her manager said that they can't cancel my order because Skynet has not returned the product to the vodacom warehouse and that there is nothing they can do. When I asked to talk to the manager, a lady named Phiwe Nzuza said that she was the manager of which she was not so when I asked her questions she was not able to assist me and she placed me on hold for more than 2 hours until I ended the call. Then I called again and talked to Zilungile who took my complain and listened to me and understood how frustrated I am and said she will escalate the matter to her manager since the manager was in a meeting in the boardroom, she told me that she can only send and email to her manager and that is all she can do.