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Ishtiyaak L

1 reviews | Active since Feb 2015

09 Dec 2020, 13:57

Poor customer service

Hi All

I am due for an upgrade in February next year normally I do an early upgrade when I call in today I called in twice both consultants are useless and I feel they should not be at vodacom I hope the C.E.O see's this review that I will let my concracts end and I will port to telkom

Consultant 1: Had an attitude with me when I told him my one number is due for an upgrade in February and one in March he insists both are in March however I warned him that I will post this on here he says I can go ahead

Consultant 2: I thought of trying my luck one more time for my February upgrade she said you can't do an early upgrade

Never the less I will let both these numbers and my other contracts expire and port to Telkom where by I will receive better service than **** service

THANK YOU VODACOM YOU JUST LOST AN IMPORTANT CUSTOMER

0
Replies (5)
Vodacom
Vodacom's reply09 Dec 2020, 14:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
IL
Ishtiyaak L's update09 Dec 2020, 14:10
Reviewer Update
Hi

Please don't let anyone contact me I am not interested anymore in doing an upgrade with vodacom I will port my numbers to telkom
IL
Ishtiyaak L's update09 Dec 2020, 14:46
Reviewer Update
CAN YOU PLEASE STOP CALLING ME ON A SERIOUS NOTE I AM NO LONGER INTERESTED TO BE WITH VODACOM JULY AND AUGUST TWO NUMBERS ARE MOVING OVER TO TELKOM AS I AM SICK AND TIRED OF VODACOM'S **** SERVICE
IL
Ishtiyaak L's update10 Dec 2020, 08:26
Reviewer Update
POOR REPLY FROM VODACOM CAN NOT PROCESS A PREMATURE UPGRADE WELL THANKS FOR THE USELESS FEED BACK IT SHOWED ME CLEARLY THAT YOU'LL ARE USELESS I DID A PREMATURE UPGRADE LAST YEAR NO ISSUES NOW SUDDENLY YOU'LL CAN'T GREAT.....TELKOM HAS A GREAT OFFER THAN YOU'LL ON A SAMSUNG GALAXY A51 WITH 3GB DATA FOR R370 AND VODACOM HAS IT FOR R399 THATS A ******* ALREADY.

I WILL WAIT FOR MY EXPIRY DATES OF MY CONTRACTS AND PORT OVER TO TELKOM THAN I CAN SAVE BETTER AND HAVE GREAT SERVICE THAN HEARING **** EXCUSES AS CAN NOT DO A PREMATURE UPGRADE

BYE USELESS VODACOM
IL
Ishtiyaak L's update10 Dec 2020, 14:04
Reviewer Update
Hi All

See below how useless is Vodacom and what a stupid reply from them in private because they to ashamed to let a client go but however I am exposing them for everyone to see and also beware of their lies about a premature upgrade when I have 5 lines with this useless networ


Herewith is their private reply regarding my premature upgrade:

Dear Ishtiyaak Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Your concerns has been noted and we are unable to process Premature upgrades on your numbers. Regards Vodacom Consumer Website Team



As a long term client 3 contracts are due for an upgrade however I have decided to let them run into the expiry date and port the 3 over to Telkom and a year later the other 2 lines


Thanks for reading my story

Upset client