POOR CUSTOMER SERVICE

I have a data contract with Vodacom and I was behind with 2 instalments which led my account to be in areas, surprisingly I was told that if the debit order bounces there's a penalty fee that's more than an instalment which was never disclosed before. Fine I did make an arrangement to pay upfront to cover my areas and the debit was cancelled, I've managed to pay 2 instalments with double instalment but again to get a shock of my network being closed because of the areas I've already made arrangements for. I spoke to one of the supervisors and told me that I can't be assisted. Very poor service and false selling wouldn't take anything from this service again. Please terminate my contract and give me the penalty fee