Poor customer service

Very disappointed with Vodacom’s service.

In November, a Vodacom agent offered me a plan that included minutes and data. On 1 December, I only received the data — no minutes. After numerous calls to resolve this, Vodacom instead reverted my plan to my old one without consent.

The escalation department contacted me once and then failed to follow up or resolve the issue. Due to this negligence, I am now facing a high bill that would not exist if Vodacom honoured the original offer or handled this properly.

This lack of accountability and poor customer service is unacceptable. I am requesting urgent intervention, correction of my billing, and a proper resolution.