JS
JOHANNES S

1 reviews | Active since Mar 2014

27 Jan 2025, 11:45

Poor customer service by Vodacom in rural Free State.

For about the last 3 months Vodacom in Zastron, Rouxville and Smithfield have been very erratic. Then it is on for a day or two and then off again for a few days. Rouxville has been hit the hardest. In the past 3 months Vodacom was operational for about 1 week in Rouxville. Businesses are suffering the most. MTN and CELL C and Telkom works perfectly. Does Vodacom care about the rural customers. If Vodacom keep on with this poor customer service, they will have no customers left in the near future.

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Replies (1)
Vodacom
Vodacom's reply27 Jan 2025, 12:02
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team