JS
JOHANNES S
1 reviews | Active since Mar 2014
27 Jan 2025, 11:45
Poor customer service by Vodacom in rural Free State.
For about the last 3 months Vodacom in Zastron, Rouxville and Smithfield have been very erratic. Then it is on for a day or two and then off again for a few days. Rouxville has been hit the hardest. In the past 3 months Vodacom was operational for about 1 week in Rouxville. Businesses are suffering the most. MTN and CELL C and Telkom works perfectly. Does Vodacom care about the rural customers. If Vodacom keep on with this poor customer service, they will have no customers left in the near future.
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Replies (1)Vodacom's replyOfficial
27 Jan 2025, 12:02Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply27 Jan 2025, 12:02
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
